Contact Onchain DeFiSupport : ​

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Whether you’re setting up a new Onchain DeFi wallet or need help recovering access, our expert team is available 24/7 to guide you through secure and easy solutions.​​​

Our crypto specialists are available 24/7 to help you set up your new Onchain DeFi  Wallet securely and quickly.

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Call Anytime : 

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Get Started Instantly via App or Web Wallet

Online Services & Technical Help
Need help accessing your Onchain DeFi Wallet or navigating the app?

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Available 24/7:​

Live Chat: Instantly through our mobile app or desktop portal

Help With an Existing Account​

Trouble logging into your DeFi wallet or recovering your seed phrase?

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DeFi Wallet Recovery Support (24/7): 

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Reach out through the Onchain  DeFi Wallet support portal or secure chat

International Support​

Worldwide crypto users welcome. We provide multilingual 24/7 wallet support.

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Global Support Line: 

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Available worldwide for all wallet issues​

Headquarters & Mailing Address
Support Division
One North Jefferson Ave.
St. Louis, MO 63103

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Crypto.com Onchain Extension ​

How to Import a Network to wallet Extention?

How do I purchase tokens on the Crypto.com

Onchain Extension?​

What can I do if I forget my Crypto.com
Wallet Extension's password?​

How do I create a new wallet in the
Crypto.com Onchain Extension?​

How do I purchase cryptocurrency in the Crypto.com Onchain Extension via the
Crypto.com App?​

How do I connect the Crypto.com Onchain
Extension to the Crypto.com App?​

What methods can I use to import a wallet to
the Crypto.com Wallet Extension?​

How do I import an existing wallet to the Crypto.com Wallet Extension with its
recovery phrase?​

How do I swap tokens on the Crypto.com
Onchain Extension?

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Crypto.com Onchain Swaps, Bridging and Purchase​

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How do I customize the transaction settings for the swap function in Onchain

Why did my swap transaction fail?

How do I trade in Crypto.com Onchain?

Crypto.com Onchain - Degen arced

How can I reset my passcode with my recovery phrase?

How do I back up my wallet to iCloud or Google Drive?

All About: 2FA on Crypto.com Onchain

Can I connect multiple wallets to my Crypto.com App?

All About Anti-Phishing on Crypto.com Onchain?

How do I connect my Crypto.com App to Crypto.com Onchain?

How many Crypto.com app accounts can my Crypto.com Onchain be connected to?

Send and received CRO the difference between native CRO en ERC-20 CRO

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Important Security Reminder

For your protection, please do not share any of the following in

emails, chats, or phone calls:

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• Account numbers

• Usernames or passwords

• Social Security numbers

Also, we cannot accept these via chat or phone:

• Buy/sell crypto orders

• Transaction confirmations for disbursements

• Requests to send or receive funds

Always use the official Onchain Wallet app or site for secure actions.